Shipping
Do you ship overseas?
We ship to most countries of the world.
We offer free shipping to the following countries:
- United States
- Europe (Germany, France, Belgium, Croatia, Luxembourg, Netherlands, Spain, Italy, Portugal, Ireland, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden) , United Kingdom
- Asia (China, Japan)
If you live outside of a free shipping country, shipping will be automatically calculated at checkout:
When will I receive my order?
This depends on your location, and the nearest warehouse. Normally:
US
Processing time: 1-3 business days
Shipping time: 2-7 business days
Europe & United Kingdom
Processing time: 2-3 business days
Shipping time: 3-5 business days
China & Japan
Processing time: 2-3 business days
Shipping time: 2-5 business days
How do I track my order?
You may track your order here
Can I cancel or change my order?
Our team moves quickly to get your order shipped out as soon as possible, which means that we are not able to cancel or make any changes to an order once it’s been placed.
Return & Exchange
What is your return policy?
Our return policy allows you to return unused merchandise within 60 days of the delivery of your item. To be eligible for a return, items must be in brand new, unused condition, and all original packaging should be intact. Please check out our Return Policy for more details.
How do I make a return?
From the shipping date, you have 60 days to return your item. Please click here to initiate a return.
When can I receive my refund?
It typically takes around 10 - 14 business days from the receipt of the returned merchandise to the issuance of the refund. Please be aware that the actual date of refund receipt may be influenced by the processing times of banks and payment institutions.
Warranty & Repair
Do your suitcases have a warranty?
Yes, our TUPLUS suitcases come with a10 Year Global Warranty. If you encounter any problems with your TUPLUS product due to manufacturing defects in material and workmanship, it can be covered by our warranty under normal conditions from the date of purchase. You can find more details on our Warranty page.
How do I make a warranty claim?
If you purchase TUPLUS products on our official website (www.tuplus.com), our warranty service will be automatically activated. The 10-year free warranty starts from the date of your product purchase. If you have purchased TUPLUS products through other channels, please refer to the terms and conditions of those respective channels.
Please click here to create a warranty claim.
Products & Service
How to set the combination lock?
Click here combination lock page to learn more
Does TUPLUS have physical stores?
We currently do not have official physical stores.
Where can I purchase TUPLUS products?
In addition to the TUPLUS official website (http://www.tuplus.com), you can also purchase from our official Amazon store (Amazon North America, Europe, and Japan websites).
